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Customer Help

Our helpful team is always here to assist.

Common purchase queries answered

Orders and Shipping

We aim to dispatch in-stock goods within 1 working day of receipt of payment.

Australia Post is our preferred shipping method. Delivery time frames vary according to State and postcode. Standard or regular post can take 3-7 business days. Express Post 1-2 business days.  

If you would like a closer estimate please contact us with the delivery address details and we can try to provide you with a more approximate delivery time frame.

Please note – Service templates are digital products and will be sent to the email address provided during checkout. It is important that these details are correct. Templates will arrive within 10 minutes of purchase. You will not receive any physical products for these orders. If, for some reason, you have not received an email from after this time period please contact us.

During checkout you have the option to create an account. 

Don’t panic if you need to change the shipping address details. Just send us an email to [email protected] or phone 0468 918 494 and we can organise this for you. 

Once the order has left us and it is in the hands of Australia Post we send you an email updating your order status to completed. This email will include the Australia Post tracking number and link so you can keep up to date with the delivery progress.

No. We use Stripe payment gateway which offers high grade payment security. They take making your purchase the safest possible very seriously.

Yes, our products are all GST inclusive. 

Yes, we do not outsource any of packing. It is done from the one location and all items will be sent together unless otherwise instructed.

Returns and Exchanges

We base our return decisions on a case by case basis. We understand during these difficult times our decisions and focus are not 100%. Please reach out to us at [email protected] or 0468 918 494 so we can help.

Oh no, we understand that this is such a difficult time for all so we take great care in packing all our orders. If we have made an error, apologises, please contact us so we can get this sorted for you.

We try to ensure that our packing skills allow orders to arrive safe and sound.  If, for some reason, your order has arrived damaged, do not panic. Contact us immediately and we will sort this out. 

You can reach out to us at [email protected] or phone 0468 918 494. 

Don’t panic if you need to change the shipping address details. Just send us an email to [email protected] or phone 0468 918 494 and we can organise this for you. We aim to have orders sent within 1 business day from payment so please contact us immediately.

We understand the emotional difficulties during this sad time. If for  some reason you need to change or cancel your order do not hesitate to contact us. Please be mindful that we try and get orders sent within 24 hours from the time of purchase.  After this time period we can not change or cancel orders. 

Free Australia Post Express Shipping For Orders Over $95*